1-800-835-8338
Mon-Fri 8am-4pm PST

Frequently Asked Questions

Frequently Asked Questions

Orders

Order Information

Are you open during Covid-19?

When will I receive my order?

How do I track my order?

What Are Minimum Order Quantities (MOQ’s)?

Shipping

Shipping Information

To where do you ship? How long does it take you to process an order before it's dispatched?

Is local pickup available?

Returns & Exchanges

Return Policy

Return Policy

Product Information

Tubing

Can tubing be purchased at less than stock length?

Custom Cut-To-Length Tubing

Are there charges for cutting?

What’s the difference between pipe and tube?

How thick is your tubing?

Are custom bending available?

Finishes

Are there other finishes available?

Are the brass material lacquered?

I want my brass to have an antique look

Grades | Alloys

What are the grades/alloys of your material?

Maintenance

Product care

How do I keep brass clean?

Dance Pole Kits

Information

Dance Pole Notice